about the company.Our client is famous retail company.about the team.IT teamabout the job.Enabling data-based decision makers in the businessProviding data and reporting operational support Answering and triaging tickets as they come in Performing Root Cause Analysis across multiple platforms, data sources and reports Working in Agile Methodology with broader D&A team Holding regular training and learning sessions with the business to enable Self-Serve Ana
about the company.Our client is famous retail company.about the team.IT teamabout the job.Enabling data-based decision makers in the businessProviding data and reporting operational support Answering and triaging tickets as they come in Performing Root Cause Analysis across multiple platforms, data sources and reports Working in Agile Methodology with broader D&A team Holding regular training and learning sessions with the business to enable Self-Serve Ana
about the company.Fintechabout the team.Operation about the job.Design end to end process and platform for customer voice collectionAnalyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt teamMaintain close and strong partnership with sales, marketing, and Ops tea
about the company.Fintechabout the team.Operation about the job.Design end to end process and platform for customer voice collectionAnalyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt teamMaintain close and strong partnership with sales, marketing, and Ops tea
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